RETURNS AND EXCHANGE

Thank you for shopping with Sands Fashion House!

We use standard sizes to help you pick the perfect size, however if you are not fully satisfied with your purchase or unsure and want to swap the item for another size then we are here to help you.

We have 7 days return policy.

TO INITIATE A RETURN/EXCHANGE:

You can contact us on our customer care on the following details:

Call/WhatsApp: +91 9717001502/9667661540,

Email:                 care@sandsfashionhouse.com

Important thing to keep in mind while sending back the product for return:
∙ All items must have the original tags, and should be unworn, unwashed, and undamaged with no smell of perfume, deodorant, or detergent.
∙ All items should be free of make – up or tan marks.

  • Altered/Customized items will not be eligible for exchange/return/refund.
  • We do not exchange/return/refund Indian order request received after 7 days.
  • We do not exchange/return/refund international orders request received after 14 days.
  • We charge a minimum fee of INR 500 for any alteration or customization request.

HOW TO EXCHANGE/RETURN

You can contact us on our customer care on the following details:

Call/WhatsApp: +91 9717001502/9667661540,

Email:                 care@sandsfashionhouse.com

EXCHANGE/RETURN POLICY

Our policy lasts 7 days for Indian orders.

Our policy lasts 14 days for international orders.

We accept exchanges with only the same product (s) purchased. If you would like to exchange it with any other product (s) then this will be treated as a return, and you must place a new order for the item you would like instead.

EXCHANGE/RETURN CHARGES

FOR INDIAN ORDERS

Unfortunately, we do not offer free exchanges. If you would like to exchange any item, then you may contact our customer care team and raise a request and send the product to us. The second shipment is chargeable at a minimum of INR 300.

  • Any faulty items will be exchanged and returned by Sands Fashion House.

FOR INTERNATIONAL ORDERS

Unfortunately, we do not offer free exchanges. If you would like to exchange any item, then this will be treated as a return, and you must place a new order for the item you would like instead.

  • Any faulty items will be exchanged and returned by Sands Fashion House.

FOR CANCELLATION 

Please mail us your order confirmation, which you received in your email if you want to cancel the order by stating that you want to cancel the order within 24 hours.